GENERAL CONDITIONS OF SALE - LE CLOS SEREIN

  Preamble: 

The reservation of a room implies acceptance of the general conditions set out below in their entirety. 

 Article 1 – duration of stay: The customer signing this contract concluded for a fixed period, may not under any circumstances claim any right to remain in the premises.

Article 2 – conclusion of the contract: After receiving your reservation request, we will send you by e-mail, or in the absence of an e-mail address, by post, a written confirmation (which is worth the reservation contract). The reservation becomes effective when the customer has sent to the owner by return email (or failing that, by mail), confirmation of the reservation contract and a deposit of 50% of the total amount of the price of the stay, with a minimum two nights per room booked during the high season. The payment of the deposit will be cashed upon receipt, its amount being deducted from the total cost of the stay when the customer leaves. Payment of the deposit confirms the client's full agreement with these general conditions. Prices are inclusive of all charges, excluding tourist tax.

Article 3 – absence of withdrawal: For reservations made by mail, telephone or internet, the tenant does not benefit from the withdrawal period, in accordance with Article L121-21-8 of the Consumer Code relating in particular to provision of accommodation services provided on a date or according to a determined periodicity.

Article 4 - cancellation by the customer: Any cancellation must be notified by email, or mail in LR / AR addressed to the owner.

a)  Cancellation before the start of the stay

For stays of 1 to 2 nights: if the cancellation occurs more than 7 days before the start of the stay, the deposit will be fully refunded.
If the cancellation occurs less than 7 days before the start of the stay, the deposit remains with the owner, who also reserves the right to request payment of the balance of the price of the stay.

For stays of more than 2 nights: if the cancellation occurs more than 14 days before the start of the stay, the deposit will be fully refunded.
If the cancellation occurs less than 14 days before the start of the stay, the deposit remains with the owner, who also reserves the right to request payment of the balance of the price of the stay.

b)    If the customer does not show up before 10 p.m. on the day scheduled for the start of the stay, this contract becomes void and the owner can dispose of his rooms of hosts. The deposit remains with the owner who reserves the right to claim the balance of the price of the stay.

c)    In the event of a shortened stay, the price corresponding to the initial stay remains fully acquired by the owner.

Article 5: Cancellation insurance 

We draw your attention to the fact that our rates do not include cancellation insurance. It is therefore recommended to subscribe to one.

 
Article 6 – cancellation by the owner: When before the start of the stay, the owner cancels this stay, he must inform the customer by email, or in the absence of an email address, by registered letter with acknowledgment of receipt.
The customer, without prejudging recourse for compensation for any damage suffered, will be immediately reimbursed for the sums paid.

Article 7 – arrival: Arrival is scheduled between 4:00 p.m. and 7:00 p.m. In the event of special requests or unforeseen events, it will be necessary to contact us by telephone at 06.59.50.28.94 to notify us of any delay.

Article 8 – departure: The departure time is set at 11:00 am at the latest.

Article 9 – payment of the balance: The balance as well as the additional services not mentioned in this contract will be to be paid at the end of the stay to the owner.

Article 10 – Change of room: The owner reserves the right to change the customer from the room initially reserved in the event of a technical problem and to apply, in favor of the customer, the current rate of our least expensive room. The customer is entitled to refuse, and to request a full refund of his reservation.

 Article 11 – tourist tax: The tourist tax is a local tax that the customer must pay to the owner who then transfers it to the Public Treasury.

Article 12 – use of the premises: The customer must respect the peaceful character of the premises and make use of them in accordance with their destination. He undertakes to return the rooms in good condition and free of damage. Any damage for which the customer is responsible must be reported. The repair costs generated will be fully borne by the customer, on the basis of the invoices and proof of the said repairs. Smoking is not allowed inside the rooms and common areas. Minors moving on the property are placed under the sole and entire responsibility of their parents or persons having authority over them.  

Article 13 – capacity: This contract is established for a specific number of people. If the number of customers exceeds this number, the owner is able to refuse the additional customers.
This refusal can in no way be considered as a modification or breach of the contract at the initiative of the owner, so that in the event of the departure of a number of customers greater than those refused, no refund can be considered.

Article 14 – animals: This contract specifies that the client cannot stay with a pet. In the event of non-compliance with this clause by the client, the owner may refuse the animals.
This refusal can in no way be considered as a modification or a breach of the contract at the initiative of the owner, so that in the event of the customer's departure, no refund can be considered.

Article 15 – Modifications of the general conditions of sale: These conditions of sale can be modified at any time and without notice. Acceptance and compliance with these conditions are deemed acquired as soon as the deposit is paid.

Article 16 – Data-processing law and freedom: In accordance with the law n°78-17 of January 1978 relating to data processing, the files and the freedoms, you profit from a right of access and rectification to the data concerning you. We make a commitment not to transmit in any case the information which you communicated to us with other companies or organizations.